SunLife Limited
SunLife Limited's Claims Department can assist with various Over 50 Life Insurance services. Customers frequently call to inquire about policy features, start new applications, or manage existing policies. Claims support is also available, providing guidance on the necessary documentation and procedures. Typically, the best times to call are during business hours to avoid long wait times, which can occur during peak periods or after major marketing campaigns. SunLife offers guaranteed acceptance for UK residents aged 49–85, with no medical required for the basic plan. Identity verification is necessary for claims and sensitive changes.
Updated 15 Dec 2025
Expected outcomes
- Inquire about policy features
- Start new policy applications
- Get claims support
- Update policy details
- Change payment information
- Cancel a policy
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Claimant details
- Supporting documents
- Personal details
- Age verification
- Policyholder verification
Known issues
Customers occasionally experience long wait times, especially during peak hours or following major marketing efforts. To mitigate this, try calling during off-peak times or use online contact forms. Additionally, some users report delays in receiving policy documents after application or changes. If documents are not received within the expected timeframe, it is advisable to follow up with customer service. These issues are generally infrequent, but being prepared with all necessary information can help expedite the process.
