SunLife Limited
SunLife Limited's Customer Service in Peterborough is available to assist with a variety of tasks related to insurance policies and accounts. You can inquire about existing policies, file and track claims, update account details, or explore new policy options. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers should be prepared with necessary identification and relevant policy or account numbers. While wait times can vary, calling mid-morning or mid-afternoon typically results in shorter hold times. Overseas callers may experience longer connection times.
Updated 15 Dec 2025
Expected outcomes
- Inquire about policy details
- File an insurance claim
- Update account information
- Purchase new insurance policy
- Track claim status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim reference
- Account number
- Contact details
- New payment information
Known issues
Customers occasionally face long wait times, especially on Mondays and after holidays. To avoid this, it is recommended to call mid-morning or mid-afternoon. Overseas callers might experience difficulties connecting to the UK service, with some calls dropping or failing to connect. Using a landline or alternative international dialing methods can help mitigate these issues. Having all necessary documents and information ready before calling can also streamline the process and reduce wait times.
