Boohoo.com UK Limited
Boohoo.com UK Limited offers customer service support primarily through email, live chat, and web forms, as phone support is not available. Customers commonly reach out for order inquiries, returns and refunds, complaint submissions, and account assistance. Typical reasons for contact include checking order status, processing returns, and resolving account access issues. While specific wait times are not provided, response times may vary, especially during peak periods and holidays. It's best to have your order number ready for faster service. The company encourages using their online contact methods for efficient resolution.
Updated 15 Dec 2025
Expected outcomes
- Check order status
- Process returns
- Submit complaints
- Reset account password
- Update contact preferences
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Product details
- Reason for return
- Description of issue
- Account email
- Supporting evidence
Known issues
Boohoo.com does not offer phone support, directing customers to use email, live chat, or web forms instead. This can be frustrating for those expecting immediate assistance. Delayed responses are common, particularly during busy periods, so it's advisable to allow up to a week for a reply. For order and refund issues, ensure you provide complete details and consider following up via the Resolver platform if necessary. To avoid delays, check the FAQ section for answers to common questions before reaching out.
