Boohoo.com UK Limited
Boohoo.com UK Limited's head office phone line offers specific support for order tracking, returns, refunds, and account access. Customers commonly call for assistance with these issues, especially during sales events. Wait times can be long during peak periods, so it's advisable to call during non-peak hours or use online chat or email support. The phone service is designed to handle order and account-related inquiries, with options to speak to a live agent. However, reaching an agent may require navigating through automated menus.
Updated 15 Dec 2025
Expected outcomes
- Track order status
- Request a refund
- Initiate a return
- Access account details
- Speak to customer service
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Account email
- Reason for return
- Refund details
- Account password
- Contact information
Known issues
Customers often experience long wait times when contacting Boohoo.com, especially during sales. To mitigate this, try calling during non-peak hours or consider using online chat or email support. Some users report difficulty reaching a live agent, as calls may be routed through automated systems. Persistence through these menus or requesting escalation to a supervisor can help. These issues are more frequent during high-traffic periods, so planning your call accordingly can improve your experience.
