John Lewis Partnership
The John Lewis Partnership Media Relations department handles enquiries from journalists and media representatives. This line is dedicated to providing information on company news, statements, and press releases. Calls are accepted Monday to Friday, from 08:30 to 17:30. Typical reasons for calling include seeking comments on recent developments or requesting interviews. The line is not for customer service or recruitment queries, which will be redirected. Wait times can vary, but calling during mid-morning or mid-afternoon may result in shorter waits.
Updated 15 Dec 2025
Expected outcomes
- Handle media enquiries
- Provide press statements
- Confirm press release details
- Coordinate interviews
- Clarify company news
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist ID
- Media outlet name
- Enquiry details
- Callback number
- Email address
- Contact details
Known issues
A common issue is non-media enquiries being directed to the press office, leading to delays. Callers with customer service or recruitment questions are often redirected to the appropriate lines. To avoid this, ensure your enquiry is media-related before calling. If you are redirected, note the correct contact details for future reference. For media calls, providing clear and concise information about your enquiry can help expedite the process.
