Next plc
Next plc's Furniture Customer Service is available to assist with various inquiries related to orders, returns, payments, and product information. You can reach them Monday to Friday from 08:00 to 21:00, and on weekends from 08:00 to 19:00. For quick service, have your account or order details ready. Automated self-serve options are available 24/7 for payments and return requests. Customers often call to track orders, manage returns, or inquire about delivery schedules. Be aware that peak times may result in longer wait times, especially during sales periods. Calling outside of these times or using automated services can help reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Track order status
- Request a return
- Make a payment
- Update account details
- Inquire about delivery
- Resolve product issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Account details
- Personal ID
- Payment method
- Product details
- Return authorization
Known issues
Customers frequently experience long wait times during peak hours and sales periods. To avoid this, try calling outside of these times or use the 24/7 self-serve options for payments and returns. Live chat is often unavailable, so phone or email support is recommended. Email responses can be delayed, especially after weekends or holidays, so urgent issues are best handled over the phone. Having all necessary details ready before calling can expedite the process and reduce frustration.
