Next plc
Next plc's Order Tracking department offers a range of services to assist customers with their orders. You can inquire about order status, delivery details, returns, account issues, and product information. The main customer service line is available Monday to Friday from 08:00 to 21:00, and on weekends from 08:00 to 19:00. For payments and returns, a 24/7 automated line is available. Common reasons for calling include checking order status, resolving delivery issues, and handling returns. Wait times can vary, but calling during off-peak hours may reduce delays. Online chat and contact forms are also available for non-urgent inquiries.
Updated 15 Dec 2025
Expected outcomes
- Check order status
- Inquire about deliveries
- Request a return
- Resolve account issues
- Get product information
- File a complaint
- Make a payment
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Account details
- Personal identification
- Payment details
- Complaint details
- Reference number
Known issues
Customers often experience long wait times, particularly during peak hours and sales periods. To avoid delays, try calling during off-peak times or use the self-serve options available 24/7. If you encounter difficulty reaching a human agent due to automated menus, persist through the options or request to 'speak to an agent' when possible. For non-urgent issues, consider using online chat or contact forms, which can provide quicker responses without the need to wait on hold.
