Heathrow Airport Limited
When calling the Lost Property section at Heathrow Airport, you can get assistance with locating items you believe were lost within the airport. The service provides guidance through their online database or directs you to respective departments. It also offers general information about airport facilities, terminals, transportation, and services. Expect potential wait times, especially during peak travel periods such as early morning and late afternoon. For a quicker response, call during off-peak times if possible.
Updated 15 Dec 2025
Expected outcomes
- Locate lost items
- Access airport facilities info
- Receive transport directions
- Handle accessibility queries
- Guide through lost property process
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of lost item
- Date and location lost
- Contact details
- Personal identification
- Travel itinerary
- Lost property reference code
Known issues
Callers sometimes face long wait times, particularly during peak travel periods such as holidays or weekends. It is advisable to call during off-peak hours, typically mid-morning or early afternoon, to avoid delays. In addition, utilizing online resources like the Smarte Carte UK Ltd database can expedite the process if the item was lost more than 24 hours ago. For those needing immediate assistance or if your item is urgently needed, ensuring you have a clear description of the item and necessary contact information ready can help streamline the process.
