Heathrow Airport Limited
Heathrow Airport Limited's switchboard provides essential services such as general enquiries about airport operations, real-time flight updates, lost property assistance, and handling complaints or feedback. Callers can inquire about arrivals, departures, and delays by providing a flight number or airline. For lost items, a detailed description and last known location are needed. The switchboard operates during regular hours, but callers may experience long wait times, especially during peak travel periods. It's advisable to call during off-peak hours for quicker service. Automated menus guide callers to the appropriate department, requiring patience during busy times.
Updated 15 Dec 2025
Expected outcomes
- Check flight status
- Report lost items
- Submit feedback
- Inquire about facilities
- Receive real-time updates
- Resolve complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Flight number
- Airline details
- Item description
- Location last seen
- Contact details
- Complaint details
Known issues
Callers often face long wait times, particularly during peak travel periods. To minimize delays, it's recommended to call during off-peak hours or use online services when possible. Some users experience difficulties reaching specific departments, often being transferred multiple times. To avoid this, clearly state the purpose of your call and request a direct transfer. Patience is required when navigating automated menus, and having all necessary information ready can expedite the process. These steps can help improve the efficiency of your call to Heathrow Airport Limited.
