Transport for Greater Manchester
Calling the Transport for Greater Manchester's enquiries line allows you to get support on a range of public transport-related issues. You can report and enquire about lost property, submit complaints regarding services or staff, and ask questions related to journey planning and accessibility support. The line is open Monday to Friday from 08:00 to 18:00 and on Saturdays between 09:00 and 13:00. Wait times can vary, with longer waits typically occurring during peak travel disruptions or service changes. For faster service, call during weekdays rather than weekends. A telephone interpreting service is available for non-English speakers via LanguageLine Solutions, which you should request at the start of the call.
Updated 15 Dec 2025
Expected outcomes
- Enquire about public transport
- Report lost property
- Submit a transport complaint
- Receive accessibility support
- Request journey planning help
- Access LanguageLine services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Journey or ticket details
- Description of lost item
- Date/time of loss
- Service route or line
- Contact details
Known issues
One common issue when contacting Transport for Greater Manchester is experiencing long wait times, particularly during periods of service disruptions or changes. To mitigate this, it's advisable to call during off-peak hours or consider using online contact forms when possible. Furthermore, limited weekend hours mean that you might face delays if trying to resolve urgent enquiries outside of regular weekday hours. For the quickest service, attempt to make calls within the weekday opening times or use digital alternatives.
