Transport for Greater Manchester
Transport for Greater Manchester's Renewals department assists with renewing travel passes for disabled individuals, particularly those with walking difficulties. Services include processing renewals via online and postal methods, providing general transport information, and handling lost property reports. Common reasons for calling include clarifying eligibility requirements, reporting lost items, and seeking guidance on transport services. Wait times can be long during peak hours, so it's advisable to call during off-peak times or use online services when possible. The best times to call are typically mid-morning or early afternoon when lines are less busy.
Updated 15 Dec 2025
Expected outcomes
- Renew disabled travel pass
- Clarify eligibility requirements
- Report lost property
- Plan transport journeys
- Access transport support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Renewal invitation letter
- Eligibility evidence
- Proof of address
- Recent photograph
- Description of lost item
- Journey details
Known issues
Callers often experience long wait times, especially during peak hours. To avoid this, try contacting the department during off-peak times or use online services when available. There is also frequent confusion about the documentation required for renewing travel passes. Transport for Greater Manchester has updated their online guidance and renewal letters to help clarify these requirements. Ensuring you have all necessary documents ready before calling can help expedite the process. If issues persist, consider visiting their website for additional support and information.
