ScottishPower Energy Retail Limited
ScottishPower Energy Retail Limited's Customer Service department provides support for gas and electricity accounts, billing inquiries, metering issues, and pricing information. They offer specialized services such as bereavement support and accessibility services, including communications in alternative formats. The department operates Monday to Friday from 09:00 to 17:00. Mondays are typically the busiest, so calling later in the week is advisable. Customers can also reach out via webchat or email. Accessibility and language support are available upon request, ensuring comprehensive assistance for all customers.
Updated 15 Dec 2025
Expected outcomes
- Handle billing inquiries
- Manage bereavement accounts
- Request alternative formats
- Register for Priority Service
- Resolve metering issues
- Inquire about pricing
- Access general support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Deceased account details
- Proof of death
- Executor information
- Request for alternative format
- Specific accessibility needs
Known issues
Customers often experience long wait times, especially on Mondays and during peak hours. It is recommended to call later in the week or outside peak hours to avoid delays. Some users also report difficulty reaching a human agent due to automated systems. To bypass this, use specific phrases or request to 'speak to an agent' during IVR prompts. For quicker service, consider using webchat or email, which may offer faster responses during busy periods. Accessibility support is available for those who need it, ensuring all customers receive the help they require.
