ScottishPower Energy Retail Limited
ScottishPower Energy Retail Limited's Head Office provides essential services such as account management, service setup or cancellation, technical support, and complaint resolution. Customers frequently call for billing queries, tariff changes, and to manage their energy accounts. Setting up or cancelling services for both domestic and business customers is also handled here. Technical support includes assistance with metering issues and supply interruptions. The office is available during operating hours, and callers should be prepared for potential wait times, especially during peak hours or billing periods. It is advisable to call during off-peak times for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Manage billing queries
- Change energy tariff
- Set up new supply
- Cancel existing service
- Resolve service complaints
- Assist with metering issues
- Provide energy advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Address details
- Proof of identity
- Meter details
- Details of complaint
Known issues
Customers often experience long wait times, especially during peak hours and billing periods. To mitigate this, it is recommended to call during off-peak hours or use online services when possible. Billing discrepancies are occasionally reported, requiring escalation to the billing department for a manual review. Additionally, some customers face challenges in escalating unresolved complaints. In such cases, requesting a formal complaint reference and asking for escalation to a manager can help resolve the issue more effectively.
