ScottishPower Energy Retail Limited
ScottishPower Energy Retail Limited provides phone support for small business customers to manage energy accounts, inquire about services, and request technical support. Available Monday to Friday, 09:00-17:00, the service assists with billing, payments, and account queries. Customers can also inquire about gas and electricity tariffs and contracts or report faults. Accessibility support is available for those needing alternative communication formats. Common reasons for calling include account management and technical support. Wait times can be longer on Mondays and during peak hours, so calling later in the week is advisable. Webchat is available for general queries from 7am to 11pm daily.
Updated 15 Dec 2025
Expected outcomes
- Manage energy accounts
- Inquire about tariffs
- Report technical faults
- Request accessibility support
- Confirm contract details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Contact information
- Fault details
- Accessibility needs
- Business name
Known issues
Customers frequently experience long wait times, especially on Mondays and during peak hours. It is recommended to call later in the week or use online chat or email for faster responses. Email queries may take up to 5 working days to receive a response, so phone or webchat is advised for urgent issues. Accessibility services such as Braille or interpreters are available upon request. Providing complete and accurate information during the call can help expedite the process.
