Severn Trent Water Limited
Severn Trent Water Limited's Account Services department is available to assist customers with scheduling, rescheduling, or cancelling water meter fitting appointments. Customers can also inquire about the meter fitting process, eligibility, and preparation requirements. Additionally, the department handles reports of issues or delays related to meter fittings. Calls are typically handled during operating hours, and it is recommended to call during off-peak times to avoid long wait times. Customers should have their account number and property address ready when calling.
Updated 15 Dec 2025
Expected outcomes
- Schedule meter fitting
- Reschedule meter fitting
- Cancel meter fitting
- Inquire about meter fitting
- Report meter fitting issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer account number
- Property address
- Contact phone number
- Details of the issue
- Confirmation of appointment
- Eligibility information
Known issues
Customers occasionally experience long wait times when calling for meter fitting appointments or enquiries, particularly during peak hours. It is advisable to call during off-peak hours or use online contact forms if available. Appointment delays are another common issue, often due to high demand or staffing shortages. Customers are encouraged to confirm their appointments and request updates if delays occur. For urgent issues, such as no water supply or leaks, it is important to mention these when calling.
