Severn Trent Water Limited
Severn Trent Water Limited's Bogus Caller Hotline is dedicated to addressing reports of suspicious or fraudulent individuals claiming to represent the company. This service is crucial for maintaining customer safety and security. Callers can report incidents by providing detailed information about the suspicious activity. The hotline is available during operating hours, though specific times are not provided. Customers have occasionally experienced long wait times, particularly during peak hours. To avoid delays, it is recommended to call early in the day or during off-peak times. Clearly stating the purpose of the call at the beginning can help avoid unnecessary transfers.
Updated 15 Dec 2025
Expected outcomes
- Report suspicious callers
- Provide incident details
- Receive safety advice
- Follow hotline instructions
- Ensure caller information accuracy
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident details
- Caller description
- Time of incident
- Location of incident
- Caller information
- Personal contact details
Known issues
Customers have occasionally reported long wait times when calling the Bogus Caller Hotline, especially during peak hours. To minimize waiting, it is advisable to call during off-peak times or early in the day. Additionally, some callers have experienced multiple transfers before reaching the correct department. To avoid this, clearly state that you are calling the Bogus Caller Hotline at the start of your call. This can help streamline the process and ensure you are connected to the appropriate representative more quickly.
