Severn Trent Water Limited
Severn Trent Water Limited's Customer Relations department offers assistance with various water supply and billing issues. Common reasons for calling include reporting water supply interruptions, leaks, or other service issues, as well as resolving billing and payment queries. You can also update account information, manage moves, or set up new services. Typically, calls are handled during operating hours, and it's advisable to have your account number or address ready for faster service. Wait times may vary, especially during peak hours or after major supply interruptions. For urgent issues, calling is recommended over email or web forms.
Updated 15 Dec 2025
Expected outcomes
- Report water supply interruptions
- Resolve billing queries
- Update account information
- Set up new service
- Move home service
- Ask about water quality
- Inquire about company policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Address
- Description of issue
- Personal identification
- New address if moving
- Billing details
Known issues
Customers occasionally experience long wait times, especially during peak hours or after major supply interruptions. To avoid delays, try calling during off-peak times or consider using online contact forms for non-urgent matters. Having your account number or address ready can expedite the process. For urgent water supply issues, it's best to call directly rather than using email or web forms. These steps can help ensure a smoother experience when contacting Severn Trent Water Limited.
