Glasgow Royal Infirmary
The Glasgow Royal Infirmary's Intensive Care Unit East can be reached at +44142015427 for specific services such as patient status updates, visiting information, and department-specific questions. Callers can inquire about patient conditions, coordinate appointments, and more. Typically, calls are best made during operating hours to avoid long wait times. For non-urgent matters, calling outside peak hours is advisable. Administrative staff may initially handle calls before transferring to clinical staff, ensuring that inquiries are directed appropriately.
Updated 15 Dec 2025
Expected outcomes
- Check patient status
- Get visiting information
- Coordinate appointments
- Verify patient condition
- Arrange specialist consultations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Hospital number
- Date of birth
- Proof of relationship
- Security question answers
- Appointment details
Known issues
Callers to the Intensive Care Unit East may experience long wait times, especially during peak hours. To minimize delays, it is recommended to call early in the morning or during off-peak times. Occasionally, calls intended for other departments are misdirected to the ICU East line. To prevent this, ensure you specify the department you need or use the main switchboard if uncertain. These steps can help streamline your call experience and reduce unnecessary waiting.
