Legal & General Group plc
Legal & General Group plc offers a range of services through their insurance department, primarily focusing on workplace pension schemes. Common reasons for calling include inquiries about scheme membership, contributions, and transfers. Callers can also update beneficiary details or manage contribution amounts. Typically, the best times to call are during standard business hours, as this is when representatives are most available. Wait times can vary, but having your scheme or member reference number ready can expedite the process. Many tasks, such as updating contact details or beneficiaries, can also be completed online via the member portal.
Updated 15 Dec 2025
Expected outcomes
- Enquire about pension schemes
- Update beneficiary details
- Manage contribution amounts
- Transfer pension schemes
- Discuss leaving options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Scheme/member reference
- Personal identification
- Beneficiary information
- Employer/payroll details
- Receiving provider details
- Member login credentials
Known issues
While there are no specific known issues reported, callers may experience longer wait times during peak hours. To avoid delays, it's recommended to call during mid-morning or mid-afternoon. Having all necessary information, such as your scheme or member reference number, ready before calling can help streamline the process. Additionally, many changes can be made online, which may be a quicker alternative to calling. For account-specific queries, be prepared to verify your identity to ensure a smooth interaction.
