Legal & General Group plc
Legal & General Group plc's Retirement department offers comprehensive support for workplace pension schemes. You can inquire about pension contributions, investment options, and retirement plans. The helpline is available for requesting retirement quotes or assistance with scheme administration. Employers and trustees can also receive guidance on auto-enrolment and governance. Typically, calls are answered by a UK-based team, and specialist support is available for high earners. While wait times can vary, the service is generally accessible throughout business hours. Members can also utilize online tools for managing their accounts.
Updated 15 Dec 2025
Expected outcomes
- Inquire about pension schemes
- Request retirement quotes
- Support scheme administration
- Assist member communications
- Explore investment options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Member ID
- Scheme details
- Date of birth
- Employer ID
- Destination provider details
- New personal details
Known issues
While there are no specific known issues reported, it's advisable to have all necessary information ready before calling, such as your member ID and scheme details. This will help streamline the process and reduce call duration. If you experience long wait times, consider using the online administration tools provided by Legal & General, which can offer quicker access to certain services. Additionally, for complex issues, calling during non-peak hours may result in shorter wait times.
