Legal & General Group plc
Legal & General Group plc's Workplace Pensions department provides essential support services for pension scheme members and employers. You can call this number for assistance with online account access, troubleshooting, and navigation. Additionally, the team handles pension scheme administration tasks such as contributions, transfers, and beneficiary updates. Typical wait times can be longer during peak hours, especially on Mondays and after holidays. To avoid delays, consider calling mid-morning or mid-afternoon on weekdays. Be prepared with your scheme or member number and personal identification information for a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Access online account support
- Manage pension contributions
- Update beneficiary details
- Transfer pension schemes
- Troubleshoot technical issues
- Reset online account password
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Scheme/member number
- Personal identification
- Device/browser information
- Registered email or username
- Beneficiary details
- New provider details
Known issues
Customers frequently report long wait times during peak hours, particularly on Mondays and after holidays. To minimize wait times, try calling mid-morning or mid-afternoon on weekdays. Some users also experience issues accessing their online accounts, such as password reset failures. If you encounter these problems, contact web support for assistance with manual resets or troubleshooting steps. Having your account details and device information ready can expedite the resolution process.
