Enterprise Rent-A-Car UK Limited
When calling Enterprise Rent-A-Car UK's Accident Notification department, you can report an accident involving a rental vehicle, initiate claims, and receive guidance on next steps. The service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Common reasons for calling include reporting accidents, submitting police reports, and clarifying claims processes. It's advisable to call during early morning or mid-afternoon to avoid long wait times, which are more common during peak hours or after major weather events. Calls may be recorded for training and quality purposes, so have all relevant documentation ready before calling.
Updated 15 Dec 2025
Expected outcomes
- Report vehicle accident
- Initiate insurance claim
- Receive next step guidance
- Submit police report
- Clarify claims process
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Rental agreement number
- Vehicle registration
- Accident details
- Police report
- Contact information
Known issues
Callers occasionally experience long wait times, especially during peak hours or after major weather events. To reduce wait times, it's recommended to call during early morning or mid-afternoon. Additionally, some users have difficulty reaching accident specialists and may be transferred multiple times. To avoid this, clearly state 'Accident Notification' and provide your rental agreement number at the start of the call. Having all necessary information ready can also help streamline the process and reduce the need for multiple transfers.
