Enterprise Rent-A-Car UK Limited
Enterprise Rent-A-Car UK's Roadside Assistance department provides support for breakdowns, accidents, and mechanical issues with rental vehicles. Customers can report incidents and request immediate help, with 24/7 support available for urgent cases. Common reasons for calling include mechanical failures, flat tires, or lost keys. While wait times can vary, they are often longer during peak travel periods or weekends. It's advisable to call during off-peak hours for quicker service. Be prepared to provide your rental agreement number, vehicle registration, and a description of the issue when calling.
Updated 15 Dec 2025
Expected outcomes
- Report a breakdown
- Request roadside support
- Report an accident
- Describe mechanical issues
- Inquire about additional charges
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Rental agreement number
- Vehicle registration
- Current location
- Issue description
- Driver's license
- Contact phone number
Known issues
Customers occasionally experience long wait times when calling for roadside assistance, particularly during weekends or peak travel periods. To mitigate this, try calling during off-peak hours. Additionally, some incidents like lost keys or running out of fuel may incur extra charges. It's important to review your rental agreement for coverage details and keep receipts for potential reimbursement. If you encounter long wait times, staying on the line or escalating the call may help, especially if you are stranded.
