HSBC UK Bank plc
HSBC UK Bank plc's Business Banking International department offers support for HSBCnet, including technical assistance, account access, and transaction inquiries. Customers can also report lost or stolen security tokens and submit feedback or complaints about HSBCnet services. Phone support is available Monday to Friday, 08:00–18:00 UK time, excluding public holidays. Wait times may vary, especially during peak hours or system incidents. Using the HSBCnet Mobile app's 'Call us' feature can expedite the process by bypassing security questions, allowing direct connection to an agent.
Updated 15 Dec 2025
Expected outcomes
- Get HSBCnet technical support
- Report lost HSBCnet token
- Submit HSBCnet feedback
- Lodge HSBCnet complaints
- Access transaction inquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- HSBCnet Mobile app access
- Token serial number
- Details of complaint
- Caller authentication
Known issues
Customers occasionally experience long wait times during peak hours or system outages. To mitigate this, try calling earlier in the day or use the HSBCnet Mobile app for faster authentication and connection. Manual authentication can also be time-consuming; using the app's 'Call us' feature helps bypass security questions. These steps can significantly reduce delays and improve the calling experience, ensuring quicker access to the needed services.
