HSBC UK Bank plc
HSBC UK Bank plc's Customer Support is available for personal banking customers every day from 08:00 to 20:00. You can call for assistance with account queries, register for telephone banking, handle complaints, or report lost or stolen cards. Common reasons for calling include resolving account issues, setting up telephone banking, and submitting complaints. Wait times can be longer during peak hours, such as lunchtime and after work. For quicker service, consider calling during off-peak times or using the online chat available through the HSBC mobile app and website.
Updated 15 Dec 2025
Expected outcomes
- Resolve account queries
- Register for telephone banking
- Submit a complaint
- Report lost or stolen cards
- Request card replacement
- Verify account security
- Get reference number for complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Sort code
- Personal identification
- Card number
- Details of complaint
- Customer information
Known issues
Customers often experience long wait times during peak hours, such as lunch and after work. To avoid delays, try calling during off-peak hours or use the online chat for faster responses. Some callers report confusion with call routing; clearly stating your purpose at the start can help. Ensure you have all necessary identification and account details ready to avoid delays during security verification. If you encounter issues, having your account number and personal ID handy can expedite the process.
