HSBC UK Bank plc
HSBC UK Bank's Fraud and Security department offers services such as reporting fraud or scams, handling account queries, and submitting feedback or complaints. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include reporting fraudulent activity, resolving account issues, and providing feedback on services. While specific wait times are not provided, calling during off-peak hours may reduce wait times. Online chat and branch visits are alternative contact methods. For fraud reports, prioritization is given to ensure swift assistance.
Updated 15 Dec 2025
Expected outcomes
- Report fraud or scams
- Resolve account queries
- Submit feedback
- File complaints
- Verify account transactions
- Request account protection
- Receive banking support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Sort code
- 16-digit card number
- Incident description
- Personal details
- Issue description
Known issues
Customers occasionally experience long wait times, especially during peak hours and at month-end. To mitigate this, it's advisable to call during off-peak times or use online chat for quicker responses. Some users have reported call disconnections; retrying the call or using alternative contact methods like app chat or branch visits can help. A frequent issue is fraud number spoofing, where criminals impersonate bank staff. Customers should never share security codes and should verify the identity of callers. Suspicious calls should be reported immediately to ensure account safety.
