HSBC UK Bank plc
HSBC UK Bank's Business Internet Banking support is available for account and technical assistance, lost or stolen token reporting, and feedback or complaints. The service operates Monday to Friday from 08:00 to 18:00, excluding public holidays. Common reasons for calling include help with HSBCnet login issues, reporting lost tokens, and submitting feedback. Wait times can be longer during peak hours, but using the HSBCnet Mobile app's 'Call us' feature can expedite the process by bypassing security questions. It's recommended to call earlier in the day for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Resolve HSBCnet login issues
- Report lost security tokens
- Submit service feedback
- File a complaint
- Get technical support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- HSBCnet user ID
- Account details
- Security token information
- Contact information
- Complaint details
- Feedback specifics
Known issues
Customers sometimes experience long wait times, especially during peak hours or after technical incidents. To avoid delays, it's advisable to call earlier in the day. Additionally, using the HSBCnet Mobile app's 'Call us' feature can help bypass manual security verification, speeding up the process. If you encounter security verification delays, the app provides a direct connection to an agent without additional questions. These measures can significantly reduce waiting times and improve your overall experience.
