The Open University
The Open University's main switchboard is available for handling general enquiries and directing calls to the appropriate departments. Common reasons for calling include checking application statuses, confirming course details, and transferring to specific departments for more detailed assistance. The switchboard operates Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers may experience longer wait times during peak periods, such as the start of a semester. For quicker service, consider calling during off-peak hours or using electronic contact methods when possible.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm course details
- Transfer to student support
- Inquire about enrolment
- Request department contact
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller name
- Nature of enquiry
- Department required
- Student ID
- Course name
- Application reference
Known issues
Callers to The Open University switchboard sometimes experience long wait times, particularly during peak periods such as the start of a semester. To mitigate this, it is recommended to use electronic contact options or call during off-peak hours, such as mid-morning or late afternoon. The switchboard staff can provide general information and transfer calls to specific departments, but for student-specific queries, callers may be redirected to the Student Support Teams. Being prepared with necessary information, such as your student ID or application reference number, can help expedite the process.
