The Open University
The Open University offers a dedicated phone line for general enquiries related to courses, registration, and support for both current and prospective students. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking course details, understanding registration processes, and seeking support for academic issues. Callers may experience long wait times, particularly at the start of academic terms. It is advisable to call during non-peak hours for a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Check course details
- Understand registration processes
- Seek academic support
- Verify student status
- Request information updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student number
- Personal details
- Nature of enquiry
- Course information
- Registration documents
- Contact details
Known issues
Long wait times are a frequent issue, especially during peak periods such as the beginning of academic terms. To mitigate this, try calling outside of peak hours or consider using online contact forms for quicker responses. When calling, ensure you have your student number and personal details ready to expedite the process. If you are not a student, you may be redirected to the appropriate department for assistance.
