University of Chester
The University of Chester's Finance Accommodation/Nursery Enquiries department assists with questions about accommodation fees, payments, and related financial matters for university housing and nursery services. Common reasons for calling include checking payment statuses, clarifying invoices, and understanding fee structures. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers may experience longer wait times during peak periods, such as the start of academic terms. For faster service, it's recommended to call outside of these peak hours.
Updated 15 Dec 2025
Expected outcomes
- Check payment status
- Clarify invoice details
- Understand fee structures
- Update payment information
- Resolve payment issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Accommodation details
- Nursery placement info
- Payment reference number
- Invoice copy
- Contact email
Known issues
Callers to the University of Chester's Finance Accommodation/Nursery Enquiries department occasionally experience long wait times, particularly at the beginning of academic terms. To avoid these delays, it's advisable to call outside peak hours or use email for non-urgent queries. Having your student ID and accommodation or nursery details ready can also expedite the process. If you encounter extended wait times, consider calling early in the morning or later in the afternoon. Email responses may be slower during busy periods, so plan accordingly.
