University of Chester
The University of Chester's International Office provides support for prospective and current international students. Services include handling admissions queries, visa guidance, and general support. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking application status, understanding visa requirements, and seeking enrolment guidance. While staff are generally helpful, callers may experience long wait times during peak periods. For detailed visa queries, email is often recommended. Calling outside peak hours may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Get visa guidance
- Request enrolment support
- Verify document requirements
- Ask about arrival procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Student ID
- Application reference number
- Visa application details
- Passport information
- Arrival date
Known issues
Callers may occasionally experience long wait times, especially during peak admissions and enrolment periods. To mitigate this, try calling outside of peak hours or use email for non-urgent queries. Language barriers can also be an issue for some international callers. If English is not your first language, you can request a language line or interpreter service to assist with communication. These measures can help ensure a smoother interaction with the International Office.
