NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Addenbrooke's Hospital
Addenbrooke's Hospital Reception is available 24/7 for general enquiries and patient check-in at the A&E department. Common reasons for calling include asking about A&E services, directions, and hospital procedures. Patients can also check in by phone, providing their name, date of birth, and reason for visit. Wait times can be long during peak hours, and it is recommended to call during off-peak times if possible. For non-emergencies, consider using NHS 111 or visiting an urgent treatment centre to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Answer A&E service questions
- Provide hospital directions
- Explain hospital procedures
- Book patient check-in
- Confirm patient details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Reason for visit
- Referral details
- Patient address
- Contact number
Known Issues
Long wait times are common at Addenbrooke's A&E reception, especially during busy periods. Patients are triaged based on urgency, so non-urgent cases may experience delays. Direct phone contact is not always available due to high workload, and callers may be redirected to the main hospital switchboard. For emergencies, attending in person is advised. To minimize wait times, try calling during off-peak hours or use alternative services like NHS 111 for non-urgent issues.
