Birmingham City Council
Birmingham City Council's Housing Department provides essential support for individuals facing homelessness or at risk of becoming homeless. By calling +441213032050, you can access advice and assistance from the Housing Options team. Services are available Monday to Friday, 9am to 5pm. Common reasons for calling include seeking advice on homelessness support and exploring housing options. While specific wait times are not provided, it is advisable to call during mid-morning or early afternoon to potentially avoid peak times. For immediate assistance, visiting the Customer Service Centre is recommended if you are homeless.
Updated 15 Dec 2025
Expected outcomes
- Receive homelessness advice
- Explore housing options
- Contact Housing Options team
- Report homelessness
- Check service eligibility
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Housing situation
- Contact Housing Options Centre
- Eligibility criteria
- Visit Customer Service Centre
- Call 0121 303 7410
Known issues
While there are no specific known issues reported, it is important to have all necessary personal and housing information ready when calling. This will help streamline the process and ensure you receive the appropriate assistance. If you experience long wait times, consider calling during non-peak hours. Additionally, visiting the Customer Service Centre in person may provide quicker support if you are currently homeless. Always ensure you have the correct contact details and understand the eligibility requirements before reaching out.
