Birmingham City Council
Birmingham City Council's School Admissions department offers a range of services via phone, including submitting applications for various school levels such as primary and secondary, providing admissions advice, and explaining the appeals process. Common reasons for calling include application submissions, seeking guidance on deadlines, and understanding appeals. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may reduce wait times. Online services are also available, but phone support is crucial for personalized assistance.
Updated 15 Dec 2025
Expected outcomes
- Submit school applications
- Receive admissions guidance
- Understand appeals process
- Provide application details
- Request deadline information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Child's full name
- Date of birth
- Parent contact details
- Proof of address
- School preferences
- Appeal details
Known issues
Occasional website access issues may occur due to high traffic, affecting the ability to submit applications online. If you experience difficulties accessing the admissions portal, consider retrying later or contacting the department via phone or email for assistance. To avoid delays, ensure all required documents and information are ready before calling. For a smoother experience, try calling during off-peak hours and have all necessary details at hand to expedite the process.
