Bristol City Council
The Bristol City Council's Council Tenants Out of Hours Emergencies line is dedicated to handling urgent repair requests that pose immediate risks to health, safety, or property. This service is available from 6pm to 8:30am on weekdays and throughout weekends and bank holidays. Common reasons for calling include reporting water leaks, electrical failures, or structural damages that require immediate attention. Typical wait times can vary, especially during severe weather or major incidents, which may lead to longer delays. It is advisable to call during less busy times if possible, or be prepared for potential wait times during peak periods.
Updated 15 Dec 2025
Expected outcomes
- Report urgent repairs
- Request emergency assistance
- Provide property access details
- Describe repair issues
- Receive repair instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Property address
- Contact phone number
- Nature of emergency
- Location of problem
- Access instructions
- Emergency description
Known issues
A common issue is the misuse of the out of hours line for non-emergency repairs, which can lead to charges or redirection to daytime services. Callers should ensure their issue is urgent to avoid unnecessary costs. Additionally, high call volumes, particularly during severe weather or major incidents, can result in longer wait times. The council may deploy additional staff to manage increased demand, but patience is advised. For non-urgent issues, it is recommended to contact the council during regular office hours to avoid delays.
