Bristol City Council
Bristol City Council's Highways department handles a variety of road and transport-related issues. You can report urgent or non-urgent road and street maintenance issues, request information on transport projects, or make general enquiries about highways and transport services. Urgent issues should be reported by phone during office hours, while non-urgent matters can be addressed via an online form. Typical wait times can be longer during peak hours or after significant weather events. For urgent issues outside standard hours, a separate out-of-hours number is available.
Updated 15 Dec 2025
Expected outcomes
- Report urgent road issues
- Report non-urgent road issues
- Request transport project details
- Ask about street services
- Inquire about transport projects
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of issue
- Description of issue
- Project name
- Specific query
- Contact details
- Nature of enquiry
Known issues
Callers may experience long wait times, especially during peak hours or after major weather events. It is advisable to call during off-peak hours or use the online form for non-urgent issues to avoid delays. For urgent issues outside of normal hours, use the dedicated out-of-hours number. This ensures that urgent matters are addressed promptly. The council is aware of these issues and is working to improve response times and service efficiency.
