⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Dorset & Wiltshire Fire and Rescue Service
The Dorset & Wiltshire Fire and Rescue Service Fire Safety Advice Line offers specific services such as booking Safe & Well Visits and reporting smoke alarm issues. These services are available on weekdays and Saturday mornings. Common reasons for calling include arranging home safety checks, smoke alarm assessments, and installations. Callers may experience long wait times, especially during peak hours, but calling early in the morning or avoiding Mondays can help. Non-emergency calls may redirect to voicemail outside operating hours, and emergency issues should be directed to 999.
Updated 14 Dec 2025
Expected outcomes
- Book Safe & Well Visit
- Report smoke alarm issues
- Schedule smoke alarm assessment
- Request smoke alarm installation
- Provide fire safety advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Contact Number
- Reason for Visit
- Details of Issue
- Visit Date
Known issues
Callers occasionally experience long wait times for non-emergency queries, particularly during peak hours. To minimize wait times, it is advisable to call early in the morning or avoid calling on Mondays. The service may redirect calls to voicemail outside of operating hours, so ensure to leave a message with your contact details if necessary. For urgent issues, always use the emergency number 999. This ensures that your concerns are addressed promptly and efficiently.
