HM Passport Office
The HM Passport Office Textphone Support provides specialized assistance for individuals with hearing or speech impairments. Services include help with British passport applications, updates, and urgent travel assistance. You can also submit complaints and feedback. The service operates Monday to Friday from 8am to 8pm, and on weekends and public holidays from 9am to 5:30pm. Common reasons for calling include checking the status of a passport application, reporting urgent travel needs, and providing feedback on services. Wait times can be longer during peak periods, such as summer and pre-holiday seasons. For quicker service, it is advisable to call during off-peak hours.
Updated 15 Dec 2025
Expected outcomes
- Check passport application status
- Submit passport application feedback
- Request urgent travel assistance
- Make a complaint
- Receive passport application updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Passport application reference number
- Personal identification details
- Details of complaint
- Contact information
- Proof of urgency
- Supporting documentation
Known issues
Callers often experience long wait times, especially during peak travel seasons like summer and pre-holidays. To mitigate this, it's recommended to call during off-peak hours or use online enquiry forms for non-urgent issues. Additionally, some users report difficulty reaching an advisor due to dropped calls or connection issues. If this occurs, retry calling or consider alternative contact methods such as web chat or online forms. These solutions can help ensure you receive the assistance needed without excessive delays.
