Liverpool City Council
Liverpool City Council's Adult Services and Health department offers a range of services via phone, including general adult social care enquiries, assessment requests, and safeguarding concerns. These services are available Monday to Friday from 09:00 to 17:00. Common reasons for calling include seeking information about social care, initiating assessments for care needs, and reporting abuse or neglect of vulnerable adults. Callers may experience busy lines, so online referrals are suggested for faster service. Staff are trained to communicate clearly and respectfully, ensuring callers understand the process and next steps.
Updated 15 Dec 2025
Expected outcomes
- Get social care information
- Request care assessments
- Report safeguarding concerns
- Initiate service arrangements
- Receive support guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Nature of enquiry
- Care needs details
- Consent for referrals
- Contact information
- Person at risk details
Known issues
Callers to Liverpool City Council's Adult Services and Health department may occasionally experience long wait times due to busy phone lines. To mitigate this, it is recommended to use online referral options when possible, as they can provide a quicker response. Staff are committed to treating callers with courtesy and using plain language to ensure clarity. If you encounter delays, consider calling during non-peak hours or exploring online resources for immediate assistance.
