Liverpool City Council
Liverpool City Council's Business Rates department provides services related to business rates payments and enquiries. You can make payments via phone, online, Direct Debit, Post Office, or PayPoint. Adviser support is available Monday to Friday, 08:00-18:00, but automated payments can be made 24/7. Common reasons for calling include making payments, querying bills, and managing accounts. Wait times can be long during peak hours, especially at the start and end of the week. For quicker service, consider using online or automated phone payment options.
Updated 15 Dec 2025
Expected outcomes
- Make business rates payment
- Query business rates bill
- Request account management
- Inquire about relief options
- Update property address
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business rates account number
- Payment card
- Property address
- Personal identification
- Direct Debit details
- Previous bills
Known issues
Callers often experience long wait times, particularly during peak hours and at the beginning and end of the week. To avoid delays, use the online payment system or the automated phone payment line. If you encounter busy lines, try calling during mid-morning or mid-afternoon when availability is typically better. These strategies can help reduce frustration and ensure your queries are handled more efficiently. Additionally, having all necessary information ready before calling can expedite the process.
