Liverpool City Council
Liverpool City Council's Housing Options department offers essential services for individuals facing housing challenges. You can access support for homelessness, receive housing advice, and get referrals to additional support services. Common reasons for calling include seeking emergency accommodation, understanding housing eligibility, and accessing support for domestic abuse or mental health issues. While phone and in-person appointments are available during operating hours, emergency support is accessible via Careline outside these times. Be prepared for potential wait times during peak periods, but rest assured that emergency cases are prioritized. For non-urgent matters, consider calling during mid-morning or early afternoon to avoid the busiest times.
Updated 15 Dec 2025
Expected outcomes
- Get homelessness support
- Receive housing advice
- Access emergency accommodation
- Refer to support services
- Apply for social housing
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Eviction notice
- Proof of homelessness
- Housing documents
- Support needs description
- Housing history
Known issues
Customers frequently report long wait times for phone and in-person appointments, especially during peak demand periods. To address this, an appointment system has been implemented, and emergency cases are prioritized. Additionally, there are occasional shortages of emergency accommodation, particularly during winter or local crises. In such cases, referrals to partner agencies are made, and the most vulnerable cases are prioritized. To minimize wait times, consider calling during less busy hours or utilizing online booking options. For urgent needs, the emergency helpline is available outside regular hours.
