⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Nottinghamshire Fire and Rescue Service
The Nottinghamshire Fire and Rescue Service Safe and Well Referrals department can assist with various fire safety-related inquiries. You can call to get advice on fire safety regulations, schedule home or business safety visits, and discuss fire protection procedures. Additionally, they handle complaints and compliments about service delivery. The department operates Monday to Friday, from 08:30 to 16:30. While typical wait times are not specified, it is advisable to call during mid-morning or early afternoon to avoid peak times. For emergencies, always dial 999. Non-emergency inquiries are best handled during business hours.
Updated 14 Dec 2025
Expected outcomes
- Get fire safety advice
- Schedule safety visits
- Discuss fire protection
- Register a complaint
- Submit a compliment
- Check service procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact information
- Details of complaint
- Relevant dates
- Names involved
- Premises details
- Nature of enquiry
- Insurance details
Known issues
Some callers experience delays in receiving responses to non-emergency inquiries, particularly during peak periods or outside of core hours. It is important to flag urgent matters to ensure they are prioritized. Responses are typically acknowledged within two working days. For faster service, try calling during mid-morning or early afternoon, and consider using online resources for general information. If you encounter long wait times, ensure you have all necessary information ready to expedite the process once connected.
