⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Staffordshire Fire and Rescue Service
The Staffordshire Fire and Rescue Service's Civil Contingencies Unit offers specialized support for emergency planning and response. This includes coordinating multi-agency responses, providing training, and handling public inquiries. The unit is available during standard office hours for routine matters, while a Duty Officer is on call 24/7 for emergencies. Common reasons to contact this unit include seeking advice on emergency planning, coordinating with other agencies during major incidents, and arranging training sessions. Wait times are typically short during office hours, but immediate assistance is available for emergencies.
Updated 14 Dec 2025
Expected outcomes
- Receive emergency planning advice
- Coordinate multi-agency responses
- Schedule training sessions
- Submit public feedback
- Request emergency support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident details
- Contact information
- Nature of emergency
- Training request
- Participant details
- Feedback details
Known issues
While there are no specific known issues reported, it is advisable to call during office hours for non-emergency inquiries to avoid long wait times. For emergencies, ensure you have all relevant incident details ready to expedite the process. If you experience difficulty reaching the Duty Officer, try calling again or use alternative contact methods such as email for non-urgent matters. Always provide clear and concise information to facilitate a swift response.
