⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Staffordshire Fire and Rescue Service
Staffordshire Fire and Rescue Service provides smoke alarm support and community safety advice through their dedicated phone line. You can receive guidance on smoke alarms, arrange for installations, or schedule a "Safe and Well" visit to improve fire safety and wellbeing. These services are available to Staffordshire residents, typically during the weekdays from 8 AM to 6 PM, and Saturdays from 9 AM to 1 PM. Common reasons people call include requesting advice, checking eligibility for visits, and scheduling installations. The service experiences occasional long wait times, especially after safety campaigns—calling during off-peak hours could help reduce wait times.
Updated 14 Dec 2025
Expected outcomes
- Arrange Safe and Well visits
- Receive smoke alarm advice
- Request smoke alarm installation
- Get community fire safety tips
- Clarify eligibility criteria
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Staffordshire residency proof
- Name
- Address
- Contact number
- Eligibility details
- Property details
Known issues
Some callers experience long wait times, often around peak periods or after large safety drives. To avoid delays, consider calling during off-peak hours, or alternatively, use the online contact form. Additionally, some confusion exists regarding eligibility for services like "Safe and Well" visits or smoke alarm installations. Staff will clarify eligibility criteria during your call, and further information is always available on the organization's website.
