⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Staffordshire Fire and Rescue Service
Staffordshire Fire and Rescue Service offers a text-based service specifically for deaf or hard of hearing residents. You can request a Safe and Well home safety visit or receive tailored fire safety advice. These services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. The service is confidential and requires Staffordshire residency. Common reasons for contacting include arranging home safety visits and seeking personalized fire safety guidance. While specific wait times aren't provided, it's best to text during operating hours for a prompt response.
Updated 14 Dec 2025
Expected outcomes
- Request Safe and Well visit
- Receive fire safety advice
- Confirm visit eligibility
- Arrange home safety assessment
- Get tailored safety guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Staffordshire residency proof
- Text message with request
- Name
- Address
- Risk factors
- Fire safety questions
Known issues
Some users occasionally experience delayed responses to their text enquiries, particularly outside of core operating hours. It is recommended to send texts during the specified hours and to allow up to 1-2 business days for a reply. This service is specifically designed for deaf or hard of hearing residents, so ensuring the message includes all necessary details like name, address, and specific requests can help in receiving a quicker response. If delays occur, patience is advised as the team works to address all enquiries.
