⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Tyne and Wear Fire and Rescue Service
The Tyne and Wear Fire and Rescue Service provides a range of services via their contact numbers. For emergencies, always dial 999 for immediate response to fires, rescues, and life-threatening situations. Non-emergency services include general enquiries about fire safety, arranging home safety checks, and information on youth programmes. These services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical wait times for non-emergency calls can be longer during peak hours or after major incidents. It is advisable to call during off-peak times or use email for non-urgent matters.
Updated 14 Dec 2025
Expected outcomes
- Request emergency response
- Arrange home safety checks
- Inquire about fire safety
- Join fire cadet programmes
- Request safe and well visits
- Get youth programme info
- Report non-emergency issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location details
- Nature of emergency
- Address
- Contact details
- Participant details
- Enquiry details
Known issues
Callers occasionally experience long wait times for non-emergency enquiries, particularly during peak hours or following major incidents. To mitigate this, it is recommended to call during off-peak hours or use email for less urgent matters. Additionally, there is frequent confusion over which number to use for emergencies versus non-emergencies. It is crucial to remember that 999 should always be used for emergencies. For non-emergency services, use the main office number or email as appropriate. Clear communication and understanding of the correct contact methods can help reduce these issues.
