Aviva plc
Aviva plc's Broker Support department can assist with a range of services related to Aviva products and services. Common reasons for calling include handling general enquiries and complaints. The department is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours, so it's advisable to call during off-peak times for a quicker response. Aviva encourages the use of the MyAviva app and online services for faster resolution, as calls may be monitored or recorded. The number provided is charged at national rates and is usually included in inclusive minute plans.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- Submit a complaint
- Request policy information
- Get product support
- Inquire about services
- Receive complaint guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Complaint details
- Supporting documents
- Reference number
- Contact information
Known issues
Customers frequently report long wait times when calling Aviva's customer service, particularly during peak hours. To avoid this, it's recommended to use online services or call during off-peak hours. Additionally, some callers experience multiple transfers before reaching the correct department. To minimize this, clearly state your enquiry and the required department at the start of the call. Aviva's online services and the MyAviva app offer faster alternatives for many common tasks, reducing the need for phone calls.
