Aviva plc
Aviva's Customer Support is available for handling a variety of queries related to their products and services. You can manage your policies, handle claims, and get account support by calling their dedicated line. They also assist with submitting and resolving complaints. The phone support is operational from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Aviva encourages using the MyAviva app and online services for quicker self-service, but phone support is available for more complex or urgent issues. Wait times can be long during peak hours, so calling during off-peak times is recommended for faster assistance.
Updated 15 Dec 2025
Expected outcomes
- Manage policy details
- Submit insurance claims
- Resolve account issues
- Handle service complaints
- Request policy information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Complaint description
- Account details
- Contact information
- Reference numbers
Known issues
Customers often face long wait times, especially during peak hours. To avoid this, it's advisable to use online services or call during off-peak hours. Additionally, some callers experience being transferred multiple times before reaching the correct department. To minimize this, clearly state your query and the required department at the start of the call. Aviva's online services and the MyAviva app are recommended for faster resolutions and self-service options, reducing the need for phone support.
