Aviva plc
Aviva plc's Investor Relations department can be reached for specific queries related to investments and shareholder information. Common reasons for calling include checking the status of investments, obtaining financial reports, and clarifying shareholder rights. The switchboard service is available to route calls to the appropriate department. Typical wait times can vary, with peak hours often resulting in longer delays. It is advisable to call during non-peak hours, such as early morning or late afternoon, to avoid extended hold times. The department operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00.
Updated 15 Dec 2025
Expected outcomes
- Check investment status
- Obtain financial reports
- Clarify shareholder rights
- Request investor presentations
- Update contact details
- Inquire about dividends
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Shareholder ID
- Investor details
- Nature of enquiry
- Contact information
- Financial documents
- Company details
Known issues
Callers sometimes experience long wait times, especially during peak hours. To minimize delays, try calling early in the morning or late in the afternoon. Misrouting can occur if the nature of the enquiry is not clearly stated, so ensure you communicate your needs effectively to the operator. For quicker responses, consider using online contact forms available on the Aviva website. These forms can be a more efficient way to handle non-urgent queries and avoid potential hold times.
