Bupa Insurance Limited
Bupa Insurance Limited offers comprehensive accessibility support through their dedicated Accessibility department. Customers can access services such as communication adjustments, accessible document requests, and language translation over the phone. The department is equipped to assist those with disabilities, ensuring inclusive service. Typical reasons for calling include requesting documents in alternative formats like Braille or large print, and utilizing Relay UK for hearing or speech impairments. Calls are handled during standard customer service hours, and it is recommended to call during mid-morning or mid-afternoon to avoid peak times. Bupa emphasizes personalized assistance, so specifying your needs clearly can enhance the service experience.
Updated 15 Dec 2025
Expected outcomes
- Request accessible documents
- Use Relay UK service
- Receive language translation
- Specify communication adjustments
- Request digital accessibility support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Bupa policy number
- Membership details
- Accessibility needs
- Preferred document format
- Language required
- Contact information
Known issues
Some users experience occasional delays when connecting via Relay UK, which can be mitigated by clearly stating accessibility needs at the start of the call. Additionally, there are reports of digital accessibility gaps on Bupa’s website, affecting screen reader users. Bupa is actively working on improvements and encourages feedback. To avoid these issues, users can opt for alternative contact methods or ensure they have briefed the Relay UK operator thoroughly. Calling during non-peak hours may also reduce wait times and improve service efficiency.
